Kim Hoffman, CMB, AMP, Chief Operating Officer, Envoy Mortgage

As Chief Operations Officer for Envoy Mortgage, Kim is responsible for all aspects of operations and fulfillment including loan processing, underwriting, closing, funding, shipping, delivery, quality control, the customer experience and offshore operations.

Kim has more than 25 years’ experience in the mortgage industry, ranging from servicing, originations, compliance, private banking, operations & service delivery. She has spent the last 20 years having strategic oversight of mortgage operations with prominent industry organizations; including Sutherland Global Services, Morgan Stanley Home Loans, and the Royal Bank of Canada.

Kim holds a bachelor’s degree and recently completed a post graduate award in operation excellence, process design and service delivery from Warwick Business School. She has also earned professional recognition as a Certified Mortgage Banker and Accredited Mortgage Professional and was named one of HousingWire Magazine’s 2016 Women of Influence.

In her free time, Kim is a photographer and you can find her traveling the world taking pictures!